Please contact the AIRSENSE sales team via the inquiry form or by email with your organization details, product interest, and intended application. You will receive a tailored quotation including lead times, shipping options, and documentation requirements.
Yes. AIRSENSE specializes in custom engineering for specific detection scenarios, environments, or system integrations. Our R&D team can adapt sensors, firmware, and interfaces based on your technical specifications or mission requirements.
Lead times depend on configuration and quantity. Standard models are typically available within 6–16 weeks. Customized or project-based solutions may require additional engineering and testing time.
All exports are processed according to EU and international regulations. AIRSENSE provides commercial invoices, packing lists, and customs codes (HS numbers) for smooth import clearance. Export licenses are handled when applicable for dual-use or CBRN-related devices.
AIRSENSE typically ships under EXW Schwerin, Germany or DAP (Delivered at Place) upon request. Other Incoterms (CIF, DDP) can be arranged depending on the destination and customer preference.
Some AIRSENSE instruments may fall under export control or dual-use categories. Customers outside the EU should confirm import permissions in their country. The AIRSENSE export department will support you with all necessary compliance documentation.
Yes. The AIRSENSE project management team coordinates complex, multi-stakeholder implementations including installation, integration, and training. We provide documentation, milestone tracking, and progress reporting throughout the entire project lifecycle.
AIRSENSE offers both virtual and on-site demonstrations. Please contact us with your preferred date and application focus. Depending on region and availability, a local representative or engineer can perform a live test with real equipment.
Yes. AIRSENSE offers comprehensive user and maintenance training — either online, on-site, or at our headquarters in Schwerin, Germany. Certificates of completion can be issued for official operator qualification or audit purposes.
Service intervals depend on sensor type and environmental exposure. As a general rule, functional checks should be performed annually, and calibration or filter replacement every 12–24 months. Maintenance contracts are available for long-term support.
The AIRSENSE service team provides remote diagnostics, firmware updates, spare parts, and re-calibration services. For critical systems, we offer priority service plans including express replacement and 12/5 support.
To return a device for service or repair, please request an RMA number through the AIRSENSE support portal. You’ll receive detailed shipping and packaging instructions to ensure safe transport and traceability.
Yes. The AIRSENSE engineering department collaborates with research institutions, OEMs, and government agencies to develop bespoke CBRN or environmental monitoring technologies. We can prototype, test, and validate new systems under NDA.
All AIRSENSE devices include our standard manufacturer’s warranty of 12 months from delivery date (b2b), covering defects in material or workmanship. Extended warranties and service-level agreements (SLAs) can be arranged.
Once your order is dispatched, you’ll receive tracking information and shipping documents via email. For project shipments, the AIRSENSE logistics team provides continuous updates and customs coordination.
Yes. Long-term cooperation, framework supply agreements, and regional distributor partnerships are available. Please contact AIRSENSE sales management for eligibility criteria.
Yes. AIRSENSE can provide datasheets, 3D models mockups for dimensions, and compliance certificates (CE, RoHS, ATEX, etc.) upon request. Full user manuals and service guides are provided after purchase or under NDA for integrators.
All replacement parts and consumables (filters, sensors, batteries, etc.) are available directly from AIRSENSE or authorized service partners. Regular maintenance kits are recommended for continuous operation.
If you have technical questions or require in-depth expertise, schedule an appointment. Together, we will find solutions in theory or practice tailored to your specific issue. For further project inquiries, please contact the Sales team.
